Trusted ID Error Codes

The Trusted ID process is able to recognize more than 7500 types of identification documents and evaluate them for their authenticity.

Should the algorithm recognize inconsistencies within the provided document, it will alert the reception by displaying the corresponding error message in the reception detail view for the specific guest.

 

Dashboard Error Code Description
Other errors or issues
  • the sides of the document seem to be glued together by hand
  • the passport photo or other important data is pasted over
  • the whole document looks the same from all angles
  • there are no holograms or any other visible security features
Data crosscheck failed
  • could not verify the integrity of the data on the document because some fields have inconsistent values
  • the passport picture or other important data is pasted over
Missing UV security feature
  • the entire document lights up evenly
  • the entire document remains completely dark
Missing infrared security feature
  • the entire document lights up evenly
  • the entire document remains completely dark
Missing visible feature
  • the whole document looks the same from all angles
  • there are no holograms or any other visible security features
Variable color element missing
  • all elements look the same from all viewing angles
  • all colors remain the same from all viewing angles
Photo validation failed
  • the photo is pasted over or manipulated
  • the photo is elevated compared to the rest of the document
  • there are no holograms or watermarks visible on the photo
  • the photo has a low resolution or is pixelated
UV dullness check failed
  • the two pages of the document seem to be glued together by hand
  • the passport picture or other important data are glued over
  • the entire identity document glows evenly under UV light
Document Expired
  • the document is expired

 

These error codes suggest that there is an issue with the identity document, but aren't a definite indicator that the document is fraudulent.

 

 

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