The Trusted ID process is able to recognize more than 7500 types of identification documents and evaluate them for their authenticity.
Should the algorithm recognize inconsistencies within the provided document, it will alert the reception by displaying the corresponding error message in the reception detail view for the specific guest.
Dashboard Error Code
Description
Other errors or issues
the sides of the document seem to be glued together by hand
the passport photo or other important data is pasted over
the whole document looks the same from all angles
there are no holograms or any other visible security features
Data crosscheck failed
could not verify the integrity of the data on the document because some fields have inconsistent values
the passport picture or other important data is pasted over
Missing UV security feature
the entire document lights up evenly
the entire document remains completely dark
Missing infrared security feature
the entire document lights up evenly
the entire document remains completely dark
Missing visible feature
the whole document looks the same from all angles
there are no holograms or any other visible security features
Variable color element missing
all elements look the same from all viewing angles
all colors remain the same from all viewing angles
Photo validation failed
the photo is pasted over or manipulated
the photo is elevated compared to the rest of the document
there are no holograms or watermarks visible on the photo
the photo has a low resolution or is pixelated
UV dullness check failed
the two pages of the document seem to be glued together by hand
the passport picture or other important data are glued over
the entire identity document glows evenly under UV light
Document Expired
the document is expired
These error codes suggest that there is an issue with the identity document, but aren't a definite indicator that the document is fraudulent.
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