Check-in flows define the entire guest journey at a location, including how guests check in, which data or compliance steps are required, and how access or notifications are handled.

If your organization uses multiple check-in flows (for example, different flows for visitors, contractors, or special events), you may need to update which check-in flow is assigned to a specific location. This allows you to adapt the check-in experience without changing the underlying location setup.

Changing the Check-in Flow Assigned to a Location

From the essentry Dashboard navigate to Company > Locations

Steps:

1. Select the desired location from the list

2. Click Check-in Flow in the sidebar

3. Use the drop-down menu to display all available check-in flows

4. Select the desired check-in flow

5. Click Update Check-in Flow

State Mapping When Changing Check-in Flows

Depending on the configuration of the selected check-in flow, it may be necessary to re-map states.

• If the new check-in flow has a different set of states, a pop-up window will appear prompting you to map the states of the old check-in flow to the states of the new one.

• Select the appropriate target states and click Update to finalize the change.

This action will move all guests from their current states to the newly selected states.

If both check-in flows use the same state configuration, no pop-up will appear, and the change will be applied immediately after clicking Update Check-in Flow.

Updated May 18, 2026 09:46