In this article, we summarise all the relevant topics in the preparation of the essentry implementation. In addition to settings via the essentry dashboard (app.essentry.com), essential points must be clarified before the kiosks are delivered.
The kiosk is installed on the customer premises (not outside) in the designated reception and check-in areas.
- The requirements for the kiosk location are as follows:
Please note the dimensions of the essentry kiosk below.
- Operating temperature: 15°C - 30°C (59°F - 86°F), relative humidity: 30% - 75%, non-condensing.
- The installation location should be selected to avoid glare on the display and to prevent over-exposure of the camera by backlighting.
One 230V Schuko socket is required for each kiosk - please place the socket so that it is covered by the stand/kiosk or keep the cable lengths very short. The power plug is located at the foot of the kiosk.
The connection is supplied via a wired LAN RJ45 1 Gbit Ethernet connection. A LAN RJ45 socket must be provided on site for each kiosk. Through autosensing, the LAN interface adapts to the switch/router port.
Note: Please make sure that the switch/router port is configured to auto speed accordingly. The LAN port is also located at the base of the kiosk.
We recommend that the customer operates the kiosks in a separate network (VLAN) that only allows stable internet access and no access from and to other devices in the customer's network. A DHCP server is also required to configure the kiosk with an IP address to allow internet access.
Other than the items below, no other communication is initiated from the kiosk towards the internet. The kiosk communicates via VPN only to the essentry servers and to Microsoft's update servers.
The kiosks are connected to the essentry servers via a VPN. IPSec with IKEv2 VPN is used for this purpose. The VPN is accessible via kiosk-vpn.essentry.com. Ports UDP 500 and 4500 are used for the authentication process, as well as IP protocol 50 and 51 for the VPN tunnel. Therefore, an internet connection via a web-proxy is not sufficient.
The minimum Path MTU must be 1472 bytes (1496 bytes recommended) including the IP header for essenty's VPN to work. This MTU is available in most regular network configurations. However, if the network uses other VPN tunnels, this MTU may not be available.
The minimum path MTU can be determined using the PING command. The following examples assume a 28-byte IP header:
Linux: ping -s 1444 -M do 220.127.116.11
Windows: ping -f -l 1444 18.104.22.168
RFID cards and printer label rolls (for visitor badges) are managed by the customer. Usually, this is done by the IT department. The supported formats are listed below:
Supported dimensions: width 53.92 - 54.18 mm, length 85.47 - 85-90 mm, thickness: 0.4 - 0.8 mm
Printer label rolls:
Supported dimensions: width: 62.00 mm, length: 50m (continuous roll), thickness: max. 80mm, printer roll core: 25 mm
Dimensions of the kiosk in mm:
Your Account Manager creates your Essentry account and the Super Administrator account. The Super Administrator will be assisted in setting up your account properly via webinars and e-mail. This is done in the time between the order date and the delivery date of your kiosk, so you are ready to go live when your kiosk is delivered. The setup includes the following steps:
- Check-in procedure
- Integrations (optional)
- Employees (Alternatively, employees can be managed manually in the essentry web dashboard)
- Calendar (Alternatively, appointments can be created and managed in the essentry web dashboard)
- Access Control System (optional)
As soon as we have received your request confirmation, we will plan your delivery. You will receive a delivery date, which you please confirm to us via e-mail.
As soon as your order has left our warehouse, you will receive a tracking number. The delivery will be made before 12.00 noon on the delivery date, unless otherwise agreed.
Please make sure that our logistics partner can deliver the kiosk to you and set it up safely. The kiosk will be shipped on a standard Euro pallet (WxD 800mm x 1200mm).
On the day of installation, your kiosk will be delivered and installed by us. Please make sure that our technicians have access to the building and that the person responsible for the kiosk in your company is available for installation and start-up.
The installation will be completed within 30 - 60 min per kiosk.
After successful installation, our technician will test the system and ask you to sign a delivery bill. Afterwards you can connect your kiosk to your essentry web dashboard.
Depending on the scope of your order, we will support you in your go-live training of your employees.
Please note that consumables (printing paper and RFID cards) must be provided and refilled by the customer. We are happy to provide you with recommended sources of supply.