Monitoring rules are used to detect problems and trigger notifications for warnings or errors. These notifications help ensure that the appropriate contacts are informed when an issue occurs.

This article will go through how to create notifications for errors or warnings.

Permissions

• Super Admins can create, edit, activate, deactivate, and delete monitoring rules.
• Local Admins cannot manage rules and can only view errors and warnings related to their assigned locations

Under Company > Monitoring you will find the settings for defining rules for device maintenance.

At the top of the Monitoring page, you will find the Current Errors & Warnings table.
This table provides a real-time overview of all active issues across devices and integrations.

For a detailed explanation of this table and its columns, please refer to this related article.

Creating a new Rule

To create a new rule first navigate to Company > Monitoring. 

1. Click Create a new rule close to the bottom of the page.
2. Define a unique rule name so that the rule function is clearly recognizable for all admins.
3. Alert type defines which incident triggers the rule. One or more types can be selected here. 
   • Attention: The rule is triggered when one of the activated alarm types occurs.
4. The appropriate locations and/or inputs are specified under the heading Locations & Inputs. 

   • Specific locations or entrances

     • Selecting a location applies the rule to all devices and entrances at that location.

     • Selecting a specific entrance is useful when different entrances have different contact persons.

     • If a location is selected, any new inputs or devices added in the future are automatically included.

   • Global rule

     • Enable the global toggle to apply the rule to all locations and entrances company-wide.

5. Under Notification targets, define who should be notified when the rule is triggered. 

   • You can select:

     • Employee profiles, or

     • Email addresses

   • Best practice:

     • Use employee profiles whenever possible. If a staff member changes, the email address updates automatically.

     • Use email addresses for external systems such as ticketing tools that are not registered as employees
       (e.g. entrance@my-ticketsystem.de).

Managing Existing Rules

After a rule has been created, you can manage it directly from the Monitoring page.

Available actions:

• Deactivate a rule temporarily

• Reactivate a previously deactivated rule

• Delete a rule permanently

These actions allow you to quickly adapt your monitoring setup without recreating rules from scratch.

Updated February 02, 2026 08:47