This article explains which error sources must always be checked before contacting essentry support.
A downtime occurs when one or more kiosks are out of order and a check-in is no longer possible. In this case, the contact stored for the specific incident receives an email notification through essentry's automated monitoring.
Please open the essentry kiosk's main box and check if:
- The paper roll needs to be changed
- The paper printer is closed at the front end
- The card dispenser needs to be refilled
- The error stack of the card printer must be emptied
The essentry kiosk has no connection to the Internet. Please check the network connector in the device (lower stand) and at the network output of the local network. Additionally, please contact the responsible network team, to check if the internet connection is stable.
Please check if the cable is connected to both power sockets (output and input).
This is only relevant for kiosks with the temperature scanner add-on module: Please check the connection of the Kentix sensor on both devices.
Please check the kiosk for possible visual damage that could explain the problem. In this case, please contact the hardware service immediately.
After these errors have been checked, we recommend that you restart the kiosk(s). If the problem persists, please contact the next level of support.