In this article, we would like to show you which error sources must always be checked before contacting essentry support.
A downtime occurs when one or more kiosks are out of order and check-in via them is no longer possible. In this case, the person stored for the specific incident is informed.
Please open the essentry kiosk's main box and check if:
- The paper roll needs to be changed
- The paper printer is closed at the front end
- The card dispenser needs to be refilled
- The error stack of the card printer must be emptied
The essentry kiosk has no connection to the Internet. Please check the network connector in the device (lower stand) and at the network output of the local network.
Please check if the cable is connected to the socket and in the lower stand to the kiosk.
Please check the connection of the Kentix sensor on both devices.
Please check the kiosk for possible visual damage that could explain the problem. In this case, please contact the hardware service immediately.
After these errors have been checked, we recommend that you restart the kiosk(s). If the problem persists, please contact the next level of support.